Please find a link to the Trust Complaints Policy here
The Trust aims to resolve concerns or complaints at the earliest possible stage and, where possible, informally and we are dedicated to continuing to provide the highest quality of education possible in all our schools.
Any person, including members of the general public, may raise a concern or make a complaint about any provision of facilities or services that we provide, unless statutory procedures apply.
A concern can be viewed as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.
A complaint can be defined as ‘an expression of dissatisfaction however made, about actions taken or a lack of action’. [Best Practice Advice for School Complaints Procedures 2016, Department for Education].
If you have a concern then you can raise this in person, in writing or by telephone. The concern should be raised with a member of the school staff or central service team of the Trust.
All formal complaints must be detailed on the form here. We cannot accept complaints that are not on this form.
Once you submit your form you will receive a unique call number.